Return and Refund 

Have you been wrong with the size or the product purchased is not what you had in mind? Don’t worry, read here how to do!

We pay the maximum attention and care while preparing your order, but we can nothing against the unexpected. If something goes wrong, we always know what to do to help you. Tell us what happened.

  • I want return back my whole order.

If you’ve noticed that your order is not what you wanted, you can choose to cancel the order or to withdraw.

You can cancel your order within 5:30 PM of the date you made the purchase by sending an e-mail to info@tsunaminutrition.it or by calling our Customer Service from 9:00 AM to 6:00 PM (+39 06-51847983 o +39 06-69301609). Once we’ve canceled your order, we will proceed with the refund. If you’ve paid your purchase via PayPal, we will refund you in the same way. If you’ve used another method of payment, we will give you a coupon with the same amount which you can use to buy the products you wish.

You can exercise your right of withdrawal (within 14 days from the arrival of your order) by sending an e-mail to info@tsunaminutrition.it or by calling our Customer Service from 9:00 AM to 6:00 PM (+39 06-51847983 o +39 06-69301609). Once you’ve exercised your right of withdrawal, we will proceed to refund you what you spent excluding shipping cost. If you’ve paid your purchase via PayPal, we will refund you in the same way. If you’ve used another method of payment, we will give you a coupon with the same amount which you can use to buy the products you wish.

  • I want return back a part of my order.

If you’ve noticed that in your order there’s a product different from what you thought, you can choose to change it or to return it back.

You can choose to change one or more products of your order by sending an e-mail to info@tsunaminutrition.it or by calling our Customer Service from 9:00 AM to 6:00 PM (+39 06-51847983 o +39 06-69301609). Once you’ve contacted us, we will pick up the merchandise in its original packaging and organize the new shipping.

You can choose to return back one or more product of your order by sending an e-mail to info@tsunaminutrition.it or by calling our Customer Service from 9:00 AM to 6:00 PM (+39 06-51847983 o +39 06-69301609). Once you’ve contacted us, you will have to send back the product or the products in its original packaging paying the shipping costs to Via Marcandreola, 5 - 00043 Ciampino (Roma). Once received your package, we will send you a notification and, after having detected products conditions, we will proceed with the refund, shipping costs excluded. If you’ve paid your purchase via PayPal, we will refund you in the same way. If you’ve used another method of payment, we will give you a coupon with the same amount which you can use to buy the products you wish.

  •  Something went wrong and what I’ve ordered is not arrived.

We pay the maximum attention and care while preparing your order, but even the best can make mistakes. Our products travel in Italy and abroad, mistakes do not often depend on us, ma we here to help you!

If something goes wrong, please do not hesitate to document with a picture and contact us via e-mail at info@tsunaminutrition.it or call our Customer Service from 9:00 AM to 6:00 PM (+39 06-51847983 o +39 06-69301609). Once we’ve figured out what happened, we will decide together if proceed with the change of the product or with the refund, in this last case we will pay shipping costs.

In any case, please return the product in the same conditions you’ve received it and, in case of clothing, with the original tag still on it, otherwise we cannot proceed with the refund. We ask you the maximum attention when you receive the package. Make sure that products match with your order before open the packaging and remember to sign under reserve if the package is clearly damaged.

Didn’t find the information you were looking for? Read carefully Conditions of sales and, in case of doubts, do not hesitate to contact us!