Tsunami Nutrition Srl a socio unico, registered office in in via Marcandreola, 5 – 00043 Ciampino (Roma), no. VAT 14212051008, RM - 1504370, has the property of the website www.tsunaminutrition.it and all its contents
1. GENERAL CONDITIONS
2. ACCEPTANCE OF GENERAL CONDITIONS OF SALE
The agreement between Tsunami Nutrition Srl and the Customer shall be considered concluded with acceptance of the order (even partial) by Tsunami Nutrition Srl. Once the order is completed, Customer shall keep a copy of the purchase form and of these general conditions of sale.
The images which complete the product card are for example purpose only and, even though we pursuit of the precision to reach the original colors, they could be not perfectly representative of the real characteristics. In fact, we cannot ensure that the device used to navigate the website is capable to show the color in a real way. However, it is possible that images undergo changes and uploads of the graphic or of the ingredients decided by the manufacturer.
4. PRODUCTS AVAILABILITY
Products availability is referred to the one effective when Customer makes the order. This is purely indicative because, since there is a high possibility of a simultaneous presence of users in the website, chosen products could be already sold to other customer before the order confirmation.
In case of unavailability, total or partial, during the confirmation, the order will be automatically corrected with the elimination of the unavailable product/s and the customer will be promptly informed by email.
5. METHOD OF PURCHASE AND PRICES
Customer could only buy products listed in Tsunami Nutrition Srl electronic catalogue and showed on www.tsunaminutrition.it when placing the order.
In the above-mentioned website are available informative products card, prices, methods of payment and expected delivering times with a reference to these general conditions which shall be considered accepted when vendor communicates the order confirmation.
Selected products will be added in the shopping cart. It will be sufficient following the purchase instructions, inserting and verifying requested data in each step, these data could be modified before the payment. Customer will receive an email on the order confirmation.
Products price includes taxes (VAT) and doesn’t include shipping charges which can change depending on delivery place indicated by the Customer (for this, please visit “Shipping and Delivery” section). Price can change anytime; variations do not concern orders already confirmed.
6. METHODS OF PAYMENT
Customer shall pay the merchandise in the way indicated during the order.
6.1 Credit Card
In case of purchase with Credit Card payment method, together with the conclusion of the online transaction, the bank will authorize only the commitment of the amount relating to the purchase made. At no time during the purchase process Tsunami Nutrition Srl is able to know Customer's credit card data, these are transmitted through a secure connection directly to the site of the bank that manages the transaction and will not be stored by Tsunami Nutrition Srl.
6.2 Cash on delivery
Payment will be performed by cash to the courier which delivers the goods. Service is active only in the Italian territory.
In case of purchase with PayPal payment method, together with the conclusion of the online transaction, PayPal will immediately charge the amount relating to the purchase made. PayPal registration is not mandatory, you can use the service anytime by inserting credit card data. Using this type of payment, it is possible to use the following credit cards: Visa, MasterCard, PayPal pre-payed card, PostePay, Discover, American Express Carta Aura, Maestro.
7. PROCESSING ORDERS
Orders shall be processed within 24/48 hours from the confirmation of the order. Orders received within 10:00 AM will be processed during the day (Saturdays, Sundays and no-working days excluded). Orders received after 10:00 AM will be processed the working day after.
Tsunami Nutrition Srl sends in Italy and abroad in the Countries listed in “Shipping and Delivery” section. Pursuant to D.P.R. no.696/1996, each shipping unit shall be accompanied by the related Transport Paper and eventually by the invoice, if the Customer has requested it during the purchase, and shall be delivered through postal messenger at the address indicated by the Customer. It is essential that Customer fulfills exactly the delivery form by inserting destination address.
For anything not expressly stated in this article, please see “Shipping and Delivery” section.
9. RIGHT OF WITHDRAWAL AND REFUND
Customer has the right to withdraw without any penalty and without specify the reason, within fourteen days from the day he/she has received the order. Right is exercised by sending a written communication to the a-mail address indicated in Article 12.
Right of withdrawal cannot be exercised partially, but is applied to the whole product, which has to be returned intact or in the normal state of conservation, as conserved and eventually used with standard due diligence. This last part is not applicable to the food products.
Product shall be considered returned when it is delivered to the acceptance postal office or to the shipper. The only costs for the right of withdrawal are those related to the returning, Tsunami Nutrition Srl will refund as soon as possible and in any case within fourteen days from the moment Customer has declared the willingness to exercise the right. Refund will be performed via PayPal if Customer has used this type of payment; if not, Tsunami Nutrition Srl will deliver a coupon with the same amount spendable for purchase other products. For the processing of this type of Data please refer to Privacy section.
In case of anomalies in the delivered merchandise due or not to the shipper, Customer shall send a photographical proof of these to addresses indicated in Article 12. Tsunami Nutrition Srl will contact the Customer to organize the return and/or the eventual refund.
For anything not expressly stated in this Article, please refer to “Return and Refund” section.
10. DATA PROCESSING
11. APPLICABLE LAW AND COMPETENT COURT
These general conditions of sale are written pursuant to the Italian Law and must be interpreted accordingly. For anything not expressly stated in these conditions, please refer to the current national legislation.
In case of controversies competent court is the one in which Customer lives or has his/her domicile.
For any doubt, Customer can contact directly Tsunami Nutrition Srl from 9:00 AM to 6:00 PM:
Telephone: +39 06-51847983
Telephone: +39 06-69301609